AI Risk in Support

11 jobs analyzed across the Support industry. Average AI automation risk: 69%.

69%

Avg Industry Risk

11

Jobs Analyzed

5

High Risk (70%+)

1

Safe (<40%)

Industry Risk Heatmap

Call Center Agent
88%
Customer Service Rep
85%
Billing Support Agent
85%
Warranty Claims Processor
82%
Live Chat Agent
80%
Complaints Handler
65%
Help Desk Technician
62%
IT Service Desk Analyst
61%
Social Media Support Agent
61%
Technical Support Specialist
59%
Client Success Manager
32%

Most At-Risk Roles

Call Center Agent88%Customer Service Rep85%Billing Support Agent85%Warranty Claims Processor82%Live Chat Agent80%

Safest Roles

Client Success Manager32%Technical Support Specialist59%Social Media Support Agent61%IT Service Desk Analyst61%Help Desk Technician62%

Task-Level Insights

44

Tasks Analyzed

Most Automatable Task

FAQ responses

98%

Most Human Task

Building long-term client relationships

15%

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